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HELP CENTRE
Not quite right? Returning an item to Dash N Decor is simple. Here is how it works.
Change your mind within 30 days of delivery
Processed within 14 days of your return
Full protection under UK consumer law
We want you to love everything you buy from Dash N Decor. If something is not quite right, you can return most items within 30 days of receiving them for an exchange or a refund. This is in addition to your legal rights as a UK consumer, which are not affected.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of the day you receive your goods, without giving a reason. We have extended this, so you can tell us you want to return an unwanted item at any time within 30 days of delivery.
Once you have told us, please send the item back within 14 days.
Unwanted items should be returned unused and in the same condition you received them, with any tags, labels and original packaging where possible. You may handle an item as you would in a shop to check it, but if an item has been used or damaged beyond that, we may reduce your refund to reflect its reduced value.
For health, hygiene and safety reasons, the following cannot be returned for a change of mind (unless faulty or not as described):
| Reason for return | Who pays return postage |
|---|---|
| Changed your mind / no longer wanted | You |
| Faulty, damaged or not as described | We do |
| Wrong item sent | We do |
If an item arrives faulty, damaged, incorrect or not as described, please let us know as soon as possible, ideally within 48 hours, by emailing dashndecor@gmail.com with your order number and photos of the item and packaging. This helps us sort things out quickly, but it does not limit your rights.
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If they are not:
If you would like a different size, colour or item, just tell us when you contact us. Exchanges are subject to stock availability. If the item you want is unavailable, we will offer you a full refund instead.
Nothing in this policy affects your statutory rights as a consumer. For independent advice, you can contact Citizens Advice on 0808 223 1133 or visit citizensadvice.org.uk.
Our customer care team is happy to help. Email us at dashndecor@gmail.com and we will get back to you as soon as possible.
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